Payment Policy of Bigo Help

Handling Payment:

You agree and acknowledge that we may use a third party to receive and process your payments, such as but not limited to “local banks, international banks, digital wallets, local agent, international agent” in exchange for the service/services you requested on our website. You do not have the right to request a refund of any payments through the payment method provider that you used and/or any of the third parties used to receive and process your payments under any circumstances or reasons during and/or after the successful processing and completion of your request.

Paying for services:

You pay us for the services that we provided to you on your request, which means we do not offer our services without you contacting us in the first place whether you found it for free or not.
Online Services mean there are no items, parcels, or products that will be shipped or delivered to you in physical or digital form.

Paying to buy an account:

If you paid to buy an account on Bigo Live you agree that we will not deliver the account, give you access, or use it until we receive official confirmation from our bank stating that your payment has arrived successfully.

If you make your payment outside the official working hours/days of banks or digital payment channels and provide a receipt we will hold the account for you until working days. If we found that you did not pay and you provided a fake receipt, you will be considered a scammer and you will be banned permanently.

Paying in advance:

We accept payment in advance, we won't handle, submit, or process any requests before you pay for the service/account.

In return, we abide to complete your request as described.

Refund Policy:

All fees that you pay are in return for obtaining the service/services that we provide to you based on your request, and the final result is due to Bigo Live Company's decision on whether the request is successful, failure, or rejected. The paid fees are non-refundable in whole or in part under any circumstances, except for some circumstances that we may deem appropriate while retaining the right not to apply them to you.

Exceptions:
There are some circumstances in which we may refund all or part of the fees, while retaining the right not to apply them to you without any notice or explanation.

• Paying more than the required amount for the service.
• Paying double the required amount.
• Paying for an account that has been sold to someone else.
• Service is not completed or processed.
• Service that has been canceled or rejected.
• Request service from multiple channels and/or multiple WhatsApp numbers.

General Payment Policy

You agree that all paid fees are non-refundable under any circumstances whether you believe that those services are free by Bigo Live Company or not. You agree that you pay us in order to submit your request/requests to Bigo Live on your behalf, and the final result is due to Bigo Live Company's decision on whether the request is successful, failed, or rejected.

You agree that we have the right to cancel, change and/or reject any requests for the services if we found any manipulation, fraud, scamming, and/or phishing activities and the fees paid are non-refundable in whole or in part under any circumstances.

We may update our Terms of Use from time to time. Thus, your are obligated to review this page periodically for any changes. We will notify you of any changes by posting the new Terms of Use on this page. These changes are effective immediately, after they are posted on this page.
—Last Update: 2024/05/20