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Terms of Use & Privacy Policy

BIGO LIVE | Customer Service


First Item:
"Bigohelp.com" website is a separate and independent site that provides paid customer service to recover stolen / hacked accounts and/or change the phone number associated with the account which can not be reach and/or unblock and remove accounts prohibited that got permanent or temporary banned. "Bigohelp.com" website is not followed or operated by or via BIGO LIVE Company. Use and request of the Services provided on the Site means your full consent to this Terms of use and Privacy Policy and Refund Policy.

Second Item:
"Bigohelp.com" website provides the services mentioned in the first item only. And does not provide any other services, for example, but not limited to (Buy Diamonds - Recharge Diamonds - Recharge beans - Activate or cancel the features, services and games on the accounts - Help broadcasters by sending gifts to them - Register broadcasters or register agents or brokering each of them - Violating the privacy of others and showing their personal information).

Third Item:
The funds requested by "Bigohelp.com" website are for the provided of the services listed in the first item. The value and price are determined at the account level. See our Refund Policy page for more information.

Fourth Item:
The information requested by "Bigohelp.com" website to successfully complete the services is requested by BIGO LIVE Company and we do not have the authority to modify, change or ignore any of them. Therefore, to successfully complete the service, all required data must be provided as BIGO LIVE Company requested. You may not claim continuity of service if you refrain from providing the required information or part thereof.

Fifth Item:
"Bigohelp.com" website reserves the right to cancel the Services or any one of them if the Client is intended to steal the accounts of others, endanger their privacy, break rules of Bigo LIVE community, Tamper with or attempt to provide false and incorrect information. The client is not entitled to claim refunds of the money paid for the service covered for these reasons. See our Refund Policy page for more information.

Sixth Item:
"Bigohelp.com" website receives money paid for services provided to the client through the official and legal channels (Al Rajhi Bank - PayPal - Payoneer). Money paid through informal channels and/or illegal is not accepted. See our Refund Policy page for more information.

Seventh Item:
"Bigohelp.com" website does not keep clients information more than 30 days. And we do not shared or allowed to be viewed by a third party. Information can not be claimed and viewed by the client either during the data retention period or after being deleted from our servers.

Eighth Item:
"Bigohelp.com" website does not handle with cookies stored in the client's browser and is used by trusted advertising platforms such as "Google Adsense - Propeller Ads - Revenue ads" to display ads related to products and services of interest to clients. Privacy Policy of them can be found on their own site. In the event that non-ethical, inappropriate, and inappropriate ads appear, you can report them by e-mail to be blocked from appearing on feedback@bigohelp.com.

Ninth Item:
"Bigohelp.com" website has the right to edit, modify, change, remove and add the items of the Privacy Policy, the Refund Policy, the services it provides, and the contents of the site without notice to the client or the beneficiary from our services provided by the site.