Privacy Policy & Terms of Use

Independent Customer Service

Introducing our site:

"Bigohelp.com" website is a separate and independent site that provides paid services and paid customer service for bigo live app users. This means that we providing services such as -but not limited- (recovering account, changing phone number, changing account id, account unban and creating family group) on your behalf with your consent when placing an request for our services wether through our website, our whatsapp number, our email or any channel that we use to connect with each other.
"Bigohelp.com" website is not followed or operated or authorized by or via BIGO TECHNOLOGY PTE. LTD. Company or working on behalf of them. Visiting our website and/or request our services that we provide on the website means your are fully consent to Privacy Policy and Terms of use and Refund Policy.

Privacy Policy:

The 'Bigohelp.com' website places the confidentiality of the information of its users and visitors at the top of the priority list, and the website administration makes every effort to provide a high quality service to all beneficiaries, and the privacy and confidentiality of the information described below is part of the terms of use of the 'Bigohelp.com' website.
Bigohelp.com does not collect personal information about you when you visit the site unless you specifically and willingly choose to provide such information to us. If you choose to provide your information, we will use it only to fulfill your request for information or services as described in these policies, and by using 'bigohelp.com' you agree to this privacy policy and the confidentiality of information.
Visitors to 'Bigohelp.com' and users of its services must constantly review the terms and principles of privacy and confidentiality of information in order to know any updates on them, noting that the management of 'Bigohelp.com' is not required to announce any updates to these terms and principles, and your use of 'Bigohelp.com' is your acquaintance with and your acceptance of these terms and principles and their continuous modifications.
'Bigohelp.com' shall not be liable under any circumstances for any direct, indirect, incidental, consequential, special or exceptional damages arising out of the use or inability to use 'bigohelp.com'.
This privacy policy and the features and services offered through Bigohelp.com are subject to and apply only to the 'Bigohelp.com' website registered in the domain name 'Bigohelp.com' and have no relation to the privacy policy of 'BIGO TECHNOLOGY PTE. LTD.'. It can be found on their official website.

Security of personal information:

This privacy and confidentiality of information document has been prepared to help visitors and users understand the nature of the data collected from them when visiting 'Bigohelp.com' and how to deal with it.
The administration of 'Bigohelp.com' takes appropriate measures to maintain the personal information it has in a secure manner that ensures its protection from loss, unauthorized access, misuse, or unauthorized modification and disclosure. To protect personal visitor information:
Strict procedures and measures to protect the security of the information and technology we use to prevent fraud and unauthorized access to our systems.
Regular and periodic update of protection procedures and controls that meet or exceed standard standards.
Our employees are qualified and trained to respect the confidentiality of the personal information of our visitors.

Collection of personal information:

Once a User visits 'Bigohelp.com', our server records the User's IP address, the date and time of the visit and the URL of any website from which you are referred to 'Bigohelp.com'.
Most websites, as soon as they are visited, place a small file on the hard disk of the visitor's device (browser), and this file is called "cookies", and cookies are text files, and these text files contain information that allows the site that placed it to retrieve it when Needed during the user's next visit to the site, and from this saved information:
Save customize page and site preferences
Save page settings if available on ' Bigohelp.com '
Save the colors chosen by the user in case it is available on the 'Bigohelp.com' website
Not allowing more than one service to be requested by the same user at the same time
The browser (the visitor) may not have to enter the password on each visit (if membership is available on the Bigohelp.com site) as the site system will be able to detect it via cookies, or it may prevent the user from repeating the service request if the He/She has previously requested a service and so on... On this basis, 'Bigohelp.com' will use the information contained in cookies for its own technical purposes when it is visited more than once, and 'Bigohelp.com' may change the information contained within cookies. Cookies or add new information whenever you visit 'Bigohelp.com'.
If you use a live application or send us an e-mail via 'Bigohelp.com' or messaging us via our whatsapp number providing us with personal data, we may share the necessary data with other entities or departments, in order to serve you more effectively, and we will not share your personal data with non-governmental entities unless From authorized entities such as (BIGO TECHNOLOGY PTE. LTD) to perform certain services. By submitting your personal data and information through Bigohelp.com, you fully consent to the storage, processing and use of such data by (BIGO TECHNOLOGY PTE. LTD) and (Bigohelp.com). We reserve the right at all times to disclose any information to the appropriate authorities, when it is necessary to comply with any law, regulation or governmental request.
You are solely responsible for the completeness, correctness and truthfulness of the data you transmit through any contact channel available on 'bigohelp.com'.

Protect your privacy:

In order for us to be able to help you protect your personal information, we recommend the following:
Contact us immediately when you suspect that someone has obtained your data, verification code, password, or any other confidential information.
Do not give confidential information over the phone, the Internet, or any other means of communication unless you know the identity of the person or the party receiving the information.
Use a secure browser when performing online transactions while closing unused applications on the network, and make sure your antivirus software is always up to date.
In the event of any inquiries or opinions about the principles of privacy, you can contact the administration of the 'Bigohelp.com' website via the contact form, e-mail, WhatsApp number, or any other means of communication available on the website's pages.
To safeguard your personal data, electronic storage and personal data transmitted are secured using appropriate and strict security technologies.
Bigohelp.com may contain links and advertisements to sites, portals or services that may use methods to protect information and privacy that differ from our methods, and we are not responsible for the contents, methods and privacy of these other sites, and we advise you to refer to the privacy notices of those sites.

Communicate with us:

When you inquire or request information about a specific service or in the event that you give additional information using any of the means of communication with 'Bigohelp.com' and its employees, whether electronic or non-electronic, or through the WhatsApp number or the contact form, such as an inquiry request or a service request . We will use your email address and phone number to respond to you, and it is possible to save your mail address, phone number, your message and our response to it for quality control purposes, and we may do so for legal and regulatory purposes.

Notice:

"Bigohelp.com" website has the right to edit, modify, change, remove and add the items of the Privacy Policy, Terms of use, Refund Policy, the services it provides, and the contents of the site without notice to the client or the beneficiary of our services provided by the site.