Bigo Live
Frozen Diamonds and Beans on Bigo Live

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Frozen Diamonds and Beans on Bigo Live
Resolving Issues with Frozen Accounts and Balances

Bigo Live, a vibrant platform for live streaming, provides users with the option to purchase Diamonds and Beans to enhance their experience. However, there are instances where users may encounter a freeze on their Diamonds and Beans due to refund-related issues. In this comprehensive guide, we will explore the reasons behind frozen virtual currencies on Bigo Live, the steps to resolve the issue, and proactive measures to prevent future challenges.

Understanding Frozen Accounts and Balances:

  1. Refund Requests: Frozen Diamonds and Beans often result from users initiating refund requests for their purchases. The platform temporarily freezes these virtual currencies to investigate and address the refund process.
  2. Security Measures: Bigo Live implements security measures to ensure the integrity of transactions. Freezing Diamonds and Beans during refund investigations is a precautionary measure to maintain the platform's financial integrity.

Immediate Actions to Take:

  1. Contact Bigo Live Support: If you notice a freeze on your Diamonds and Beans after a refund request and you want to unfreeze Bigo Live diamonds and beans, promptly contact Bigo Live support. you can simply submit a request to resolve this issue by click HERE. And follow the instructions to submit your request.
  2. Document Refund Process: Keep a record of the refund process, including confirmation emails or receipts. This documentation will assist you when communicating with Bigo Live support.

Resolving Frozen Diamonds and Beans:

  1. Follow Support Instructions: Our Bigo Live support team will guide you through the process of resolving the frozen Diamonds and Beans. Cooperate with their instructions promptly and provide any additional information they may require.
  2. Be Patient: Resolution of refund-related issues may take time. Exercise patience and avoid making additional purchases during the investigation process or request more refunds.

Preventive Measures for Future Transactions:

  1. Understand Refund Policies: Familiarize yourself with Bigo Live's refund policies before making any virtual currency purchases. Knowing the terms can prevent unexpected issues in the future.
  2. Secure Transactions: Ensure that your payment methods are secure and verify transactions to minimize the likelihood of initiating accidental refund requests.


Encountering frozen Diamonds and Beans on Bigo Live due to refund-related issues can be a temporary setback, but by promptly communicating with support, understanding the refund process, and implementing preventive measures, users can navigate through the challenge successfully. Enjoy an enhanced live streaming experience on Bigo Live with the assurance that your virtual currencies are secure and responsive.

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