Welcome to the Bigo Live Account Recovery Page. If you're having trouble accessing your Bigo Live account, don't worry – we're here to help you recover it. Follow the steps below to regain access and get back to Bigo Live and enjoying Live Rooms.
Navigate to our dedicated account recovery page. This page is designed to assist users in recovering their accounts securely.
Click on the Contact Us button and it will redirect you the the Contact Us page, where you can simply submit a recovery form or message our support team on WhatsApp for instant help.
On the recovery form enter your real information such as your real name, WhatsApp number, and Email. You must provide real information not nicknames or invalid WhatsApp numbers, because our support team won't be able to reach you and provide the appropriate help you asking for.
Choose the correct reason that is related to your issue. For example: if you lost your Bigo Live account choose "Recover Account" but if your account was banned then choose "Banned Account". Choosing the wrong reason won't get you the help you need, it will delay the response more than usual so take a second to choose the reason carefully.
Write your message briefly and in detail, and include important information that is related to your Bigo Live account such as the registered phone number, date and time of losing the account, and explain how you lost your account is it lost or someone hacked it. Such information helps us understand your issues and help you much better especially if you have lost assets like Diamonds and Beans or abuse actions happen on your account while lost.
When our support team reaches you on WhatsApp that means we are handling your issue in real time, any delay in your responses may result in a delay in resolving your issue. Make sure that you are aware of the service details before submitting the recovery request which are the details already described on the recovery page including service fees and estimated time of successful recovery account.
You must clearly understand that we are serving many users at the same time around the clock which means 24/7 support. Our responses are professional which means it may not be as your expected results. That means questions from your side such as "Why should I pay for this service" or "Why are you not answering my calls" may get ignored. Those questions are already covered on the recovery page and you should already read them before messaging our support team. Also, our support team can't pick up your calls since our system doesn't support this function.
Those steps must be considered once your Bigo Live account has been recovered successfully. And can help protect your account in the future.
If you encounter any difficulties during the account recovery process or need more help with your account, please contact our support team at Contact Us.